We take all feedback seriously. Here's how to get help.
If you have a question or concern about your course, certificate, or experience, our team is here to help.
"Learntastic is committed to maintaining the highest training standards as a WSIB Approved First Aid Provider."
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You also have the right to report concerns directly to WSIB EMAIL Ontario through the official First Aid Program portal.
The Intermediate First Aid course was clear, practical, and easy to complete. I was able to finish it without disrupting my workday and felt much more prepared to respond to real incidents afterward.
Clinic Manager
I assigned this training to our team because it explained injuries, response steps, and safety expectations in a straightforward way. It was clean, practical, and easy to document for compliance.
Practice Administrator
The course felt realistic rather than generic. The examples were useful, the lessons moved quickly, and the certificate process was smooth once I finished the training.
Operations Manager
Answers to common questions about our Basic and Intermediate First Aid courses, certificates, and course access.
Basic First Aid is suited for learners who want a straightforward introduction to emergency response. Intermediate First Aid is designed for broader workplace and role-based readiness, with wider coverage for common injuries and incident response.
Basic First Aid is a good fit for individuals, families, new workplace learners, caregivers, and anyone who wants foundational first aid confidence without needing the broader coverage of the Intermediate course.
Intermediate First Aid is ideal for workplace teams, supervisors, support workers, childcare staff, service professionals, and learners who need more complete first aid training for job readiness or internal training requirements.
After you successfully complete either the Basic or Intermediate First Aid course requirements, your certificate is made available for download so you can keep it for personal or workplace records.
Yes. Both courses are designed for flexible self-paced learning. Many learners use their completion certificates as part of internal workplace documentation, though any role-specific or regulator-specific requirement should still be confirmed with the employer or governing body.
